Fed up, I contacted PayPal explained this long-drawn-out process, and initiated my buyer protection with them with a dispute.
I was informed that the store can issue a refund for the item purchased at the boutique but they will have to ship the items bought online back to the warehouse because they were purchased through PayPal Which I am glad I used but will explain later.
After two days of calling to try to locate the second item, I asked to speak to the manager which is their escalation team.